Business Billing, Cancellation and Refund Policy

Effective date: 2026-08-10

This policy covers Venue subscriptions and AI Balance top-ups, not guest food/drink orders. Guest issues are handled by the Venue under the Guest Terms.

1. Billing

Paid plans are business purchases. Prices, currency, cadence and quantity are shown before purchase. EXCUSEME DOO issues the invoice itself; there is no third-party merchant of record. Invoices are payable by bank transfer to the account named on the invoice. The issuer is not registered for VAT, so no VAT is charged.

The public Standard plan renews at the monthly or annual cadence selected before purchase. Annual billing is optional. Subscription invoices charge the active-location allowance for the upcoming prepaid period. Monthly subscribers settle prior accepted orders on renewal; annual subscribers receive separate monthly accepted-order usage invoices. Additional location allowance bought during a term is prorated through the end of that term and activates after settlement. A deactivated location is removed from the next renewal quantity; the current prepaid period is not refunded.

AI chat and voice have no postpaid overage. The shared prepaid AI Balance activates after payment settles, expires 12 months after settlement and is consumed earliest-expiry first at the chat and connected-voice rates shown before purchase. It is not transferable or redeemable as cash. Included AI analytics, import and translation tools are subject to the fair-use and provider-safety limits disclosed in-product.

2. Cancellation

Cancel in billing settings or email billing@excuseme.pro from an authorised account. Cancellation stops the next renewal; paid access continues through the current term unless law, a written order form or a confirmed Service breach requires otherwise.

3. Refunds and credits

Except where mandatory law requires:

• subscription fees, used periods, accepted-order usage, AI usage and prepaid AI Balance top-ups are non-refundable;
• no credit is given for mid-period location deactivation, later cancellation/refund of an already accepted guest order, unused capacity or AI Balance, a forgotten cancellation, intermittent issues outside our control or a suspended policy-breaching account;
• duplicate charges, a charge after an effective cancellation, or a demonstrable billing error will be corrected; and
• if we permanently discontinue material paid core functionality without a reasonable substitute, we may provide a prorated refund for the affected unused prepaid period.

A 30-day trial that requires no payment method creates no charge. Any separately advertised money-back guarantee is governed by its displayed terms.

4. Disputes

Email billing@excuseme.pro within 30 days of the invoice with your Venue name, invoice number, amount and explanation. Because we issue and settle the invoice ourselves, disputes are resolved directly with us and no third-party provider is involved. Nothing limits non-excludable rights under mandatory law.