Business Billing, Cancellation and Refund Policy

Effective date: 2026-07-10

This policy covers Venue subscriptions and AI packs, not guest food/drink orders. Guest issues are handled by the Venue under the Guest Terms.

1. Billing

Paid plans are business purchases. Prices, currency, tax, cadence and quantity are shown before checkout. Where subscription billing is active, Paddle acts as merchant of record and issues the invoice/receipt and handles payment details and applicable checkout taxes.

Subscriptions renew monthly or annually until cancelled. A table increase applies immediately and may be prorated. A table decrease is scheduled: old capacity and price continue until renewal, when both decrease together.

Overage must be explicitly enabled with a positive monetary cap. Zero means off, never unlimited. Prepaid conversation/voice grants expire 12 months after grant and are consumed earliest-expiry first.

2. Cancellation

Cancel in billing settings or email billing@excuseme.pro from an authorised account. Cancellation stops the next renewal; paid access continues through the current term unless law, a written order form or a confirmed Service breach requires otherwise.

3. Refunds and credits

Except where mandatory law requires:

• subscription fees, used periods, table increases, AI usage and prepaid packs are non-refundable;
• no credit is given for mid-term table decreases, unused capacity, a forgotten cancellation, intermittent issues outside our control or a suspended policy-breaching account;
• duplicate charges, a charge after an effective cancellation, or a demonstrable billing error will be corrected; and
• if we permanently discontinue material paid core functionality without a reasonable substitute, we may provide a prorated refund for the affected unused prepaid period.

A 30-day trial that requires no payment method creates no charge. Any separately advertised money-back guarantee is governed by its displayed terms.

4. Disputes

Email billing@excuseme.pro within 30 days of the invoice with your Venue name, invoice, amount and explanation. We aim to acknowledge promptly and coordinate with Paddle where it controls the transaction. A chargeback does not remove a valid debt; contact us first where practical. Nothing limits non-excludable rights under mandatory law.